The best way to deal with challenging situations is to reflect on them, learn from them, and – in my case – to write about them. So I’m sharing some of the things I’ve learned these past few weeks when work has been difficult, in the hopes that other people out there who – like me – are new to management will know they’re not alone in their experiences.
You cannot please everyone. For every praise you receive, there’s a person waiting in the wings who’s just dying to tell you the many many ways in which you’re screwing things up. I guess the key thing is to learn to compromise, to find the solution that is best for everyone, and to make a decision that you will be able to live with. You are not in the position to care about being liked, the best you can hope for is to be respected.
Friendships at work are a thing of the past. This is something I find incredibly sad, but its the harsh reality that most managers face. They say its lonely at the top, and though I’m not at that level I can only imagine how true that is. Not everyone will be able to accept the fact that you are now their line manager as well as their friend.
Most friendships whose bonds are weak and superficial will not be able to survive professional disagreements, or differences in opinion when it comes to work-related matters.The upshot is that the friendships you do keep, the people who will love and support you even when you give them a notice of improvement for consistently coming to work late, those are the friendships that are worth keeping. Everyone else is not worth losing sleep over.
There will always be people who will try to undermine your position. Whether its colleagues who have mentored you in the past, or people who think you’re too junior or too inexperienced for your role, or simply people who think they can do your job better than you. Standing up to these professional gaslighters is something you’ll have to deal with on a day-to-day basis, and it doesn’t get easier with time.
You will need to dig deep and to really have faith in yourself and your abilities. I’m constantly surrounded by people who back me up when I need it, and seeing the amount of trust they place in me is something that still humbles me every day. But none of that matters if I can’t find the strength to put my foot down, to say ‘no’ when its needed, and to have courage in my convictions. I won’t be able to convince other people that I know what I’m doing until I believe I know what I’m doing.
Human beings are amazingly resilient. We are capable of so much more than we give ourselves credit for. I never anticipated being able to talk to people who intimidate the shit out of me, or to be able to have these difficult conversations with people at a very senior level. I didn’t even believe I’d be able to control my emotions long enough to survive the shifts from hell, as I’ve started to call them in my mind.
But I did. And I have so much more respect for managers everywhere, and for myself. I think for me, its enough to know that I did the best I could, even if I very nearly had a mental breakdown at the end of it. That’s normal; managers who tell you they don’t experience these occasional bouts of hopelessness are lying. We all go through it.
Its okay to break down in pieces when you’ve had a bad day, but what defines you is how you take those pieces and glue them back together so that you come back to work the next day feeling motivated to do better, to be stronger, and to hopefully do some good in the world in the process. So it doesn’t matter if you drowned a whole bottle of prosecco, or stuffed your face with greasy Chinese food because stress eating is the solution to everything.
Do whatever it takes to make you feel human again, and remember, its just one stressful day at work out of many. Just like every bad thing we’ve ever experienced in our lives, it too shall pass.